Service Philosophy

Steve thinks good customer service means building partnerships instead of chasing transactions. “I know that sounds like a marketing line, but we really believe that.  And it works.  If people trust that I am looking out for them, the business part of things takes care of itself over time.” Steve enjoys when an RFP starts with a phone call and ends with a service plan specifically tailored to the unique needs of a client.   He considers it a privilege when an employer or consultant trusts his opinion, or requests that he research a critical issue. “Partnership means doing whatever I can to help. Sometimes it’s just a quick response, or a word of encouragement to make someone’s day a little better.” Customer service, he believes, sets Discovery Benefits apart. “There is a real spirit of working together here.”

"There is no more complete product on the market today – mainly because of our people."

Experience

It was something of a dream job: Steve spent 10 years as a television sports anchor before coming to Discovery Benefits. As his last assignment, he covered a playoff game – Minnesota Vikings vs. Dallas Cowboys. After interviewing a couple players, he walked off the field and thought, “I must be crazy to give this up!” But he hasn’t regretted a single day at Discovery Benefits. “I could not be more excited about the future of this company. Our people are committed and genuinely want to help – they are the reason we have so many satisfied customers.”

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