Introducing Discovery Answers™ Assisted Support

September 26, 2017

We’re always on the lookout for ways to improve the overall experience for the consultants, employers and participants we serve. It’s why we have a User Experience team dedicated to continuously collecting feedback from these audiences to ensure we’re investing in enhancements that will be big wins for our clients and participants.  And that’s why we’re excited to announce our upcoming launch of case management through Discovery Answers™ Assisted Support, a new question submission tool for employers that will be available in LEAP™ by Discovery Benefits at the end of next week. Get a quick overview from the video below and read on to learn more. 

Discovery Answers Landing Page

About Discovery Answers™ Assisted Support

Our new assisted support tool lets clients send us questions related to plan administration directly in LEAP™ for faster resolution. The tool lets clients easily submit questions, track the progress of multiple open cases at any time and get access to experts faster than ever before. Once submitted, questions are immediately routed to specialists so our clients can rest assured we have the best-equipped team working on their cases.

Features

We know our clients are busy, and we know when they have questions about plan administration, they want answers quickly. We built Assisted Support with this in mind. A few of the key features include the ability to:

  • Submit questions and get a faster resolution from specialists
  • View status of requests and responses on your time
  • Reference case log numbers
  • Provide feedback through case response surveys

How It’ll Work

Employers will receive an email at the end of next week when Assisted Support is ready. From there, we encourage employers to try out the tool the next time they have a question to see how easy it makes getting answers. There are just a few simple steps for employers:

  • Log in to LEAP™.
  • Click on the “Get Help” button just below the Discovery Answers™ logo at the top-right corner of LEAP™.
  • Hit the “Submit case” button on the top right of the Discovery Answers™ page and complete the few fields that appear to route the question to an expert.

We’re excited about this investment in the user experience and can’t wait to share the tool with our clients next week.

Curious about other ways we make employee benefits administration faster and easier for the employers we serve? Learn more about how we maximize technology here.

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