Your Checklist of Qualities to Look for in a Benefits Administrator
July 5, 2018
Save time. Save money. Stay in compliance with federal regulations. These are just a few of the reasons many companies work with a third-party administrator for employee benefits and COBRA administration. And beyond these advantages for you, providing a comprehensive and competitive benefits offering to your employees has become increasingly important to recruit and retain the best talent.
So how can you make sure you’re getting the best benefits administration experience, while also providing your employees with benefits plans that give them peace of mind and help them save on healthcare costs? Look for these characteristics when choosing an administrator to help ensure that you’re making the right choice.
You’re always looking for ways to improve your products and services for your customers and cultivate a better workplace for your employees. You should expect nothing less from your benefits administrator. A benefits administrator with innovative integration and automation solutions will save you time, helping you focus on other aspects of your business. Integration and automation increases efficiency and reduces the risk for data error, which limits the need for human intervention by you and your staff.
Easy access to benefits
Americans are accustomed to having everything in the palm of their hands, and access to employee benefits is no different. Did you know that 77 percent of all Americans own a smartphone? That percentage has more than doubled since 2011! Choose a benefits administrator who offers a comprehensive and easy-to-use benefits and COBRA mobile apps. A comprehensive mobile app should have features that let your employees check their balances, file a claim, track expenses, scan items to see if they’re eligible, manage investments and so much more.
Superior customer service
Customer service is at the heart of any successful business. You and your employees should be able to count on customer service that’s knowledgeable, patient and attentive. In order to provide that experience, it’s important for any company providing a service to have experienced employees with a knack for helping others. The best way to find an administrator with customer service rooted in experienced employees is to look for a company with a culture built on open communication. In addition, pay attention to the core values of the administrator you’re considering – what they believe in and stand for can say a lot about the kind of partner they’ll be for your company.
Whether you’re looking at adding new benefits plans or just switching administrators, your employees are going to have questions. That’s why your benefits administrator should provide both information and transparency with tools and materials that make it easy for you to be proactive about educating your employees. Resources should be easy to access, too, so you and your employees can find them and use them when it’s convenient for you. They should include things like:
- A blog.
- A video library.
- Interactive calculators and an eligible expense list
- Separate resource centers for you and your employees, so you can each get specific information that applies to you.
Would you like to learn more about why your benefits plans should include an array of pre-tax benefits? Get your Decision-Maker’s Guide to find out!