An Enhanced Online Experience for Clients and Consultants
September 14, 2018
We pride ourselves in being industry leaders in innovation. One of the ways we find inspiration behind our innovative efforts is through client and consultant feedback, which we receive in a number of ways.
We’re excited to announce we released an enhanced, more intuitive user experience through LEAP™ by Discovery Benefits, which is our platform that provides clients and consultants with transparency and guided setup tools for all administration. The modernized design makes it easier for you to complete common tasks within your administration.
In early 2018, we released an update to our website that provided a cleaner interface and put more information at your fingertips, with popular pages just a click away! One of our main objectives with the updates made to LEAP™ was to provide you with an experience that’s consistent with what you find on our website.
“We pride ourselves on providing the best experience, and that experience is built on technology, automation, integration and extraordinary customer service,” said Kelly Hockett, Discovery Benefits senior vice president of software solutions.
Administration at Your Fingertips
The usability of LEAP™ was also improved with the latest update. Based on feedback and internal analysis, we determined which functions you most frequently use to perform your day-to-day administration. You can now find apps easily within reach once you’ve logged into LEAP™. The apps will speed up your plan setup, offer ongoing account transparency and help you find answers to questions.
Communication is at the heart of our strong partnership with clients and consultants and plays in an important role in our innovative efforts. That’s why we encourage feedback through:
- Our customer advisory committee.
- On-site client reviews.
- Our presence at industry conventions.
- Assisted support surveys.
“These latest enhancements show we listen to our client and consultant network, as their feedback drives a more positive experience with us,” said Amy Perrin, Discovery Benefits senior vice president of service delivery.
Would you like to learn more about our client and consultant platform? Visit our LEAP™ Overview page on our website.