• WHAT TO EXPECT

WE PUT YOU IN CONTROL OF YOUR BENEFITS AND COVERAGE

At Discovery Benefits, we care deeply about the financial wellness of our participants, which is why we strive to make it as easy as possible for you to maximize your benefits with consumer-directed health plans and stay covered through COBRA. When you enroll in benefits or COBRA with us, we equip you with the tools and support you need to have the best experience possible. Here's a preview of what that experience looks like:

Overview


One Portal App

ONE CARD, ONE ONLINE ACCOUNT & ONE MOBILE APP

Our motto is “simplify,” and that’s exactly what we do. We make managing your benefits accounts simple by allowing you to use just one card, one online account and one app for all your benefits. After gaining instant access to your online account and app, you’ll be able to securely view balance and account activity 24/7, receive email and text notifications related to your benefits and upload documentation for reimbursement or tracking purposes from anywhere, anytime.

View the App

DBI Debit Card

DEBIT CARD AUTOMATION

While the IRS requires substantiation for FSA and HRA benefits, we automate this process as much as possible to minimize paperwork and stress for you. How?

  • IIAS Approval: Our benefits debit card works anywhere that offers an Inventory Information Approval System (IIAS) or at merchants that meet the IRS’ 90% rule (where 90% of gross sales meet eligibility requirements). If used at an IIAS merchant, you simply swipe your card and it will automatically approve anything that’s an eligible expense.
  • Auto-Substantiation: We can set up an auto-substantiation file with your employer that allows you to provide documentation just one time for any recurring expenses so they are automatically approved in the future. If your employer sends us co-payment amounts for your insurance plans, these can be auto-approved as well.
Contact Options

MULTIPLE CONTACT OPTIONS

Everyone has a different preference for getting help with their questions. Whether you prefer to chat with a live service expert without ever picking up the phone, like to access information 24/7 through an interactive voice response (IVR) line or simply want to call or email about your inquiry, we have an option to suit every style. But don’t forget – you can also access information any time by logging in to your online account or mobile app!

Contact options

Eligible Expenses page

TOOLS & EDUCATION

From savings calculators that help you make wise election decisions during open enrollment to a searchable eligible expense list that helps you discover savings throughout your entire plan year, we offer resources to help you navigate every decision you make related to your benefits. And once you enroll and get logged in to your online account, you'll also have access to our Discovery Answers™ Knowledgebase, which allows you to search a robust library of help articles on the most frequently asked questions related to your benefits, giving you fast access to answers any time, anywhere. 

Resource Center

Overview


Discovery Connections logo

AUTOMATION & ACCURACY

Because we offer file integrations with some of the nation’s largest carriers through Discovery Connections, we are able to set up eligibility files with your employer that ensures we have the most accurate data and speeds up access to coverage.

View Integrations

Discovery Marketplace screenshot

DISCOVERY MARKETPLACE

When it comes to your coverage, you want options. Discovery Marketplace will give you many! At Discovery Marketplace, you can find coverage tailored to your needs while shopping around for the best rate.

Learn More

Contact Options

MULTIPLE CONTACT OPTIONS

If you’ve never elected COBRA before or if it’s been a while since you’ve needed to continue existing coverage, you might run into some questions along the way. We can help! You can contact our service experts in a variety of ways, depending on your preference.

CONTACT AN EXPERT


90%

of participants manage benefits without ever contacting us

97%

of participant questions are resolved on first contact

90%

of participants submit documents online or via mobile