• what to expect

A BETTER BENEFITS AND COBRA EXPERIENCE, EVERY STEP OF THE WAY

Everything we do centers around creating the best experience possible for you and your participants. That’s why we equip you with easy-to-use tools and resources to simplify plan administration during every step of the process. Through innovative technology solutions, extraordinary service and clear strategies and processes tailored to your company size and needs, we’re more than just an administrator. We’re your trusted adviser.


SIMPLIFIED ONBOARDING

With over 30 years of experience onboarding clients of all sizes and plan structures, we’re experts when it comes to taking a streamlined, holistic approach to onboarding. Through responsive service, a personalized experience and proactive project management, we put you on the path to success from the very beginning and set you up for continued success once day-to-day administration begins. 

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LEAP Benefits Setup

STEP-BY-STEP PLAN DESIGN THROUGH LEAP™ BY DISCOVERY BENEFITS

LEAP™, our own technology platform, makes plan setup during onboarding faster and easier than ever before. Through a suite of essential apps, you design your plans and can track progress to completion. After you submit the design guide, our team efficiently completes plan setup.

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INTEGRATION & AUTOMATION

Through our Discovery Connections program, we integrate with all major HRIS vendors and insurance carriers, which allows us to automate the process for enrolling and updating participant information. This allows us to seamlessly enroll participants into our system, avoiding delays in benefits access and COBRA coverage while maintaining the integrity of your employee data.

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INFORMATION AT YOUR FINGERTIPS

We give you access to an abundance of tools and resources that will be helpful to both you and your participants. We even cater our resources to different learning types, offering everything from guides and calculators to videos and self-help articles. See what’s available by checking out our Discovery Answers™ knowledgebase.

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LEAP Benefits Setup

Transparent, Intuitive Technology for Easy Administration

Through LEAP™ by Discovery Benefits, you get access to everything you need to manage your plans. Think of it like your central HR technology platform for your plans — you’ll go to LEAP™ to make changes to your plan design, see on-demand plan dashboards and reporting, view invoice history, run non-discrimination tests, access Discovery Answers™ and more.

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Fast Answers to Questions

You want your questions resolved quickly. Discovery Answers™ lets you instantly search a robust knowledgebase of information to find answers to your most pressing plan administration questions. Or, if you'd rather seek answers from one of our team members, use the online case submission tool within Discovery Answers™ to immediately route your question to an expert.

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Proactive Services

We believe in a service model that's proactive — not reactive. That's why we regularly and proactively communicate on the topics most relevant to your administration, providing resources like blogs, articles, videos and webinars to help you learn about important plan features or best practices. Our communications keep you up to speed on regulatory changes, new features and other important topics throughout your support lifecycle, saving you time to focus on other areas of your role.

Easy Renewal

Our renewal process is simple. If you don't have changes from one year to the next, you can automatically renew your benefits plans. Or, if you do have changes, our process provides pre-populated, step-by-step design guides through LEAP™ so you only have to communicate what's changing from one year to the nextWe also send reminders of your renewal milestones to keep timelines on track, offering an easy upload capability for electronic submission of COBRA rate change information and a case management system that routes questions to experts for fast resolution.

12000+

Active Clients

8700+

Benefits Clients

7500+

COBRA Clients